1. Information We Collect
We collect several types of information from and about users of our Service:
1.1 Personal Information
Personal information is data that can be used to identify you as an individual. We may collect:
- Account Information: Name, email address, phone number, and password when you create an account.
- Profile Information: Profile picture, preferences, and other information you choose to add to your profile.
- Payment Information: Credit card numbers, billing addresses, and other payment details (note that payment processing is handled by secure third-party payment processors).
- Identity Verification: In some cases, we may collect identification documents or other verification information.
- Booking Information: Details about your playground bookings, including dates, times, locations, and special requests.
- Communications: Information you provide when you contact our customer support team.
1.2 Usage Information
Information about how you access and use our Service:
- Device Information: IP address, browser type, operating system, device identifier, and other technical information.
- Location Information: General location based on IP address or more precise location if you grant permission.
- Log Data: Pages visited, features used, time spent on the Service, clickstream data, and other usage patterns.
- Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar technologies (see our Cookie Policy section).
1.3 Information from Third Parties
We may receive information about you from:
- Social media platforms if you choose to link your accounts
- Payment processors and financial institutions
- Other users who may provide information about you (such as when they include you in a booking)
- Public databases and identity verification services
2. How We Use Your Information
We use the information we collect to:
2.1 Provide Our Service
- Process and confirm your playground bookings
- Facilitate payments between you and facility owners
- Authenticate your access to your account
- Provide customer support
- Send service-related communications
2.2 Improve and Develop Our Service
- Analyze usage patterns and trends
- Test and improve features
- Develop new products and services
- Fix bugs and resolve technical issues
2.3 Personalize Your Experience
- Recommend facilities that match your preferences
- Customize content and features
- Provide personalized promotions and offers
- Remember your settings and preferences
2.4 Marketing and Communications
- Send promotional emails about new features, special offers, or other information we think you may find interesting
- Deliver targeted advertisements
- Conduct surveys and collect feedback
- Communicate about events or changes to our policies
2.5 Security and Protection
- Detect, prevent, and address fraud, abuse, security risks, and technical issues
- Enforce our Terms and Conditions
- Protect the rights, property, or safety of our users, facility owners, or the public
2.6 Legal Compliance
- Comply with applicable laws, regulations, and legal processes
- Respond to lawful requests from public and governmental authorities
3. How We Share Your Information
We may share your information with:
3.1 Facility Owners
When you book a playground, we share necessary information with the facility owner, such as:
- Your name and contact information
- Booking details (date, time, number of people)
- Special requests related to your booking
3.2 Service Providers
We engage various service providers to perform functions on our behalf:
- Payment processors to handle transactions
- Cloud hosting providers to store data
- Analytics companies to help us understand user behavior
- Customer support services to assist with inquiries
- Marketing partners to help promote our Service
These service providers have access to personal information needed to perform their functions but are contractually obligated to maintain its confidentiality.
3.3 Business Partners
We may share limited information with business partners for joint marketing efforts, promotions, or service integration.
3.4 Legal Requirements
We may disclose your information:
- In response to a subpoena, court order, or other legal request
- To comply with applicable law or legal obligations
- To protect and defend our rights and property
- To prevent or investigate possible wrongdoing related to the Service
- To protect the personal safety of users or the public
3.5 Business Transfers
If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.
3.6 With Your Consent
We may share your information in any other circumstances where we have your explicit consent.
4. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:
- The length of time we have an ongoing relationship with you
- Whether there is a legal obligation to which we are subject
- Whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation, or regulatory investigations)
When we no longer need to use your information, we will take steps to securely delete or anonymize it.
5. Data Security
We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
6. Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
6.1 Access and Portability
You may request access to the personal information we hold about you and request that we provide this information in a structured, commonly used electronic format.
6.2 Correction
You may request that we correct inaccurate or incomplete personal information we hold about you.
6.3 Deletion
You may request that we delete your personal information in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected.
6.4 Restriction and Objection
You may request that we restrict the processing of your personal information or object to our processing of your information based on our legitimate interests.
6.5 Withdrawal of Consent
Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.
6.6 Complaint
You have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal information violates applicable law.
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.
7. International Data Transfers
Your information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
If you are located outside India and choose to provide information to us, please note that we transfer the data to India and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your personal information will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
8. Children's Privacy
Our Service is not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us.
9. Cookies and Tracking Technologies
9.1 Cookies
We use cookies and similar tracking technologies to track activity on our Service and hold certain information. Cookies are files with small amounts of data which may include an anonymous unique identifier.
Types of cookies we use:
- Essential cookies: Necessary for the operation of our website
- Analytical/performance cookies: Allow us to recognize and count visitors and see how they move around our website
- Functionality cookies: Enable us to personalize content for you
- Targeting cookies: Record your visit to our website, pages visited, and links followed
9.2 Your Choices Regarding Cookies
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
9.3 Do Not Track
We do not currently respond to "Do Not Track" signals as there is no common industry standard for compliance.
10. Third-Party Links and Services
Our Service may contain links to other websites, apps, or services that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
11. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
13. Jurisdiction-Specific Provisions
13.1 European Economic Area (EEA), UK, and Switzerland
If you are located in the EEA, UK, or Switzerland, the following additional information applies:
Legal Basis for Processing:
- Contract performance: Processing necessary for the performance of our contract with you
- Legitimate interests: Processing necessary for our legitimate interests, provided they are not overridden by your rights
- Legal obligation: Processing necessary to comply with a legal obligation
- Consent: Processing based on your specific consent
Data Protection Rights: Under the General Data Protection Regulation (GDPR), you have certain additional rights, including the right not to be subject to automated decision-making, including profiling, which produces legal effects concerning you.
International Transfers: For transfers to countries without an adequacy decision by the European Commission, we implement appropriate safeguards such as Standard Contractual Clauses.
Data Protection Officer and EU Representative: Our Data Protection Officer can be contacted at dpo@pitchnground.com. Our EU Representative can be contacted at eurep@pitchnground.com.
13.2 California Residents
If you are a California resident, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) provide you with specific rights regarding your personal information:
Additional Rights:
- The right to know what personal information we collect and how it is used and shared
- The right to delete personal information collected from you
- The right to opt-out of the sale or sharing of your personal information
- The right to non-discrimination for exercising your privacy rights
In the preceding 12 months, we have collected the categories of personal information described in Section 1. We do not sell personal information as defined by the CCPA/CPRA.
To exercise your rights, contact us using the information in the "Contact Us" section.
13.3 Other Jurisdictions
Additional provisions may apply based on the laws of your jurisdiction. Please contact us for more information.
Your Privacy Matters
We are committed to protecting your personal information and being transparent about how we collect, use, and share it. If you have any questions about our privacy practices, please contact us using the information below.
14. Acknowledgment
BY USING THE SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ THIS PRIVACY POLICY AND AGREE TO ITS TERMS.